A PackVault smart locker unit, studio lit, carrying the From friction to flow livery

One platform. Multiple guest applications. Zero frictions.


PackVault gives hotels, guest houses, wellness, fitness and leisure spaces a secure self-service infrastructure designed to reduce operational friction around guest belongings, collections and access. Through customisable software, it supports everything from short-term storage to guest collections and key handovers with OTP-controlled access.

Choose the PackVault software to fit your space.


Built For How Your Guests Move

Click & Collect

Simple Collection. Flexible Access.


Designed for hospitality, gyms and spas, Click & Collect creates a secure self-service process for key handovers, storage and collections, making your guest experience even better than before.

A guest collecting a key from a lobby PackVault unit

Pay Per Use

Flexible Access on Demand


Guests can securely rent a locker through a simple self-service experience with a built-in pay station.

A poolside locker bank at a wellness club

Drop & Play

Easier Guest Collections


Drop & Play provides a secure self-service collection point for gyms, sports clubs and outdoor activity operators. Members and participants receive an OTP to collect equipment, access items or pre-arranged rentals at a convenient time, reducing manual handovers.

A guest with luggage using a Drop & Play locker outside a hotel

Intelligent fixed and optional features

Key features designed into every PackVault


  • Modular infrastructure configurations

  • Customised, software-driven functionality

  • Secure, keyless access

  • Fully brandable units

  • Backup power and system resilience

Optional features


  • Indoor and outdoor solutions

  • SMS notifications

  • Tap 'n Pay solutions

  • Camera (CCTV)

  • Every interaction is logged

  • Device charging

Your V Factor Advantage

One smart locker
infrastructure. Built for
a seamless experience.


No matter how PackVault is configured, every installation is designed around VaultGroup’s core operational principles: Verification, Visibility, Velocity and Value.

That's the power of theV Factor

TheV Factor


  • Velocity
  • Visibility
  • Verification
  • Value

Operational Outcomes

  • Less Admin


  • Stronger Security


  • Better Flow


Ready to turn friction into flow?

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